winner bingo discussion

[sanchya 350]

So u all know my problem with them - that they asked me for notarized id, which by law isnt allowed in my country!!!!!!

after one week (i sent emails twice every day) they  answer me: Please send us picture of you holding your passport in a way that we can see the face and the passport picture clear.

We are also waiting for an explanation why you are using so many accounts in our brand.

 

YES, i did it, sent them perfect foto WITH my signature under - that its real!!!! second: so many accounts ??? i think Im alone, I have no duplicate...( this is new reason to not pay - very popular in online gambling)

 

and that they answer me after few hours : Thank you for contacting the Winner Casino Support Team.

Dear Mr...

 

Thank you for contacting us.

 

We wish to inform you that we are still waiting only for a notarized copy of your ID.

 

The notarized copy of your photo ID must be sent via courier to:

...............

 

 

i wrotte them 100 times - how they can ask for notarized id, if our law dont allow notarized id...they are breaking all rules...

 

i didnt see in they rules that they can ask me make a foto like this (with passport), but i did it, and they see that im real player- thats me which spend my money.. thats why they search more stupid reason to not pay...

 

so any1 can tell me... im stupid or simply stupid ?? because i dont understand this politic...

 

[chillymellow 1513]

maybe one of the mods can help you with the communication with the site.  Good luck.  I hope you are able to resolve this soon.

[rena35 2532]

your not stupid and i hope someone can help with this

[Afi4wins 88]

I just cannot understand how Winner Casino can be so popular or even highly rated by some forums! My experience with them has not been satisfactory at all! No responses to my emails, cannot get in touch with their Live Support and my account has remained locked since last year! I have now totally given up on them.

 

No more Winner Casino for me, EVER!!!

[lipstick 14304]

Hi Sanchya,

 

Arggg i see this has happened again to you and it is really is not fair. If your country does not do notarized documents and yet this casino allows you to play there then they should honor your passport.

 

Please PM me your user name at this casino and i will look into it for you.

 

Lips

[sanchya 350]

thanks to all,

pm sent lips thanks, hope you will be able to help me...

i just dont understand why they make a bad reputation due to 900e, because i know, that from me everything is ok, i have no duplicate and i didnt break any rules - i just won full hous in bingo which was more than 900 euro - did wager for my deposit and bonus and cashed out my legal win...

ahh.i hate this site... why does boylebingo paid in 7 hours more than 700e, and william hill paid me out over 800e (both time money was in skrill within 5 hours)... they are playtech, why does they have no problem, they asked only passport - not adress, nothing more ?...but winner bingo ask me adress, passport, foto with passport and notarized id, which i have no...i see only one reason..winner bingo just dont want to pay...

[lipstick 14304]

Hi Sanchya,

 

I was under the impression you had more probs at Winners Casino because you placed your thread under Casino section but it is actually Winners Bingo. This has already been looked into by Zuga and has been addressed in a previous thread.

 

Lips

[sanchya 350]

Hi Sanchya,

 

I was under the impression you had more probs at Winners Casino because you placed your thread under Casino section but it is actually Winners Bingo. This has already been looked into by Zuga and has been addressed in a previous thread.

 

Lips

 

its the same as casino and bingo..because they all is under one support..

i think there is no shance, they are simply rogue..