banned country-allowed signed up and deposited???

hi all,

so i have problem, i signed up at  benidorm bingo without any problem-my country was on list..make a first depo..spend it..then after few days i did another depo to get acces to the free room..

so today i logged in and search for free room...nothing...

ok..i went to the live help..after few min of chat they told me that my account has been just closed because im from banned country - i was in shock..what ? closed?

but how does they allowed me registered there and make a deposit ? not only 1 depo..so i requested to refund my full deposit amount back to my skrill account..

i dont understand how does they can do it so ?

at 123 bingo they not allow me to make a depo-because they dont accept my country-thats ok, because i havent lose anything..

dont know..will they refund me my money or no ...

they said that in terms is banned country list-but sorry, i dont read terms if my country is in the list when i signed up ... all another playtech bingo which dont accept my country dont allow me get acces to the page, but this one is a big joke..

so what do u think? they must refund my money or no ?

i think by the law they did  a big feult that they took my money if i will be never allowed to make any cashout..

was not much luck, but no matter..if i were a winner there..what then ?

Hmm that's not a very good way to run things. It's very disappointing. I assume they will refund your entire 2nd deposit. If you had won they would have to do the same thing, refund your deposit and void your winnings. Very poor way to do it. If you have any problems with receiving your refund let me know and I'll see if I can get some info.

You should have never been allowed to deposit if your country was restricted. That was a major error on their part and you should be entitled to a total refund.

Lips

Hmm that's not a very good way to run things. It's very disappointing. I assume they will refund your entire 2nd deposit. If you had won they would have to do the same thing, refund your deposit and void your winnings. Very poor way to do it. If you have any problems with receiving your refund let me know and I'll see if I can get some info.

i think the same, thats very bad.. its a small depo i made there, but i think that no matter they must refund full money i spend there..hope will be not problem with refund, so i will let u know it. thanks :)

You should have never been allowed to deposit if your country was restricted. That was a major error on their part and you should be entitled to a total refund.

 

Lips

yes, thats why i said about 123bingo - i was allowed to signed up and play with free money, but not allowed to make a depo - because they dont accept my country..but if benidorm bingo do something like that- its like they simple stole money..so i hope its just a mistake from them and they will refund both depo.

I sent them email about 2 days ago..still nothing...

i have transcipt from my chat with live help - she said that i must send an email..i send it together with chat transcrinpt, so they know all my problem.. but still no answer and i know that no one playtech bingo have not so long period to answer..so im sure that they dont want answer to my email, because i ask my depo back :)

I sent them email about 2 days ago..still nothing...

i have transcipt from my chat with live help - she said that i must send an email..i send it together with chat transcrinpt, so they know all my problem.. but still no answer and i know that no one playtech bingo have not so long period to answer..so im sure that they dont want answer to my email, because i ask my depo back :)

update

i went in live chat again and asked how long it take to get answer to my email.. he said - few working hours.. ok, so i understand they simple wont answer.. they told me that they will try to refund money but he (operator) dont know where they can do it lol, because chat operator was not sure that they can do it back to skrill...omg ist simple funny... this is small money but big problem.. why does popular bingo site do something like that..they only make a bad reputation..

not this small amount of both bingo depo is nr one,but that what they did..we dont know how much they stole, because i talked with one of my friend and he was schocked because he has played too in benidorm bingo, he did only one depo, but was allowed..

if you successfully depped with Skrill there's no reason they cant refund back to it

if you successfully depped with Skrill there's no reason they cant refund back to it

they will found reason lol.. no problem they can refund it to bank account but if it take any cent away from depo amount then i will be angry lol

Our accounts team have got to me regarding your deposits. Thankfully Latvia is no longer a banned country which means you are entitled to play so your deposits will not need refunding. I have re-opened your account for you if you wish to carry on playing. Please accept our apologizes for the miss under standing of our restricted countries.

i got this reply to email.

IM SIMPLE SHOCKED AGAIN... i have no interes to play any more day because im not sure that will be no more problem..but i simple have nothing what to say ...

All this looks very unprofessional and chaotic. I checked their review and the list of restricted countries is very long.

All those changes regarding the banned countries is really confusing. They should sort that out and be clear about it.

Do you have to request the withdrawal again?

Situations like this are the reason we have list of reststricted countries on the bingo room review pages and I strongly advise reading it. There is a plenty of bingo rooms where you can register even if youre country is restricted (and can even make a deposit!)

It is very strange in this case that Latvia is still restricted in their terms and conditions. They either failed to update their site or what they have sent you in mail isnt true.

Also, I recomend reading terms and conditions always before you register. I came across cartain number of sites that have several countries not restricted but residents of those have limitations in terms how much thay can withdraw or they are not alowed to take advantage of any promos or bonuses. For those reasons, please read T&C.

its looks simple terrible, they gave to me 5 free as apologise, but im not sure that i will play there again, cuz i worry about problem what can be after few wins.

No i havent requested withdrawal again, cuz its small amount, better i will simple stay away or play some freebie..

I have acces to the page again, i can logged in, they re-opened my account, but yes i agree im not sure its true..because possible that they simple wont refund deposits and problems can be after few days..weeks or one win.

i always read reviews about site in forum, but yes, never checked restricted list, because Latvia isnt like a third country or outside EU...mhm

What a mess! Shame you had to go through all that.