Kittybingo - AVOID

Just a bit about my experience here. Avoid them at all costs. Some of their tactics can be seen as rogue and unfair.

I put it in casino section since I am relating to casino games there (which I mostly played).

I signed up and took the bonus which includes free spins on "grease" slots. As i'm quite a high roller I deposited and lost £1000 in my first week there, gained gold VIP membership. Actually maxed the deposit limits.

Got in touch with support who claimed I needed to send copy of card and ID... not a problem. Since the site was not good for me (slots were tight). I decided to take my cashback bonus at end of week, if I won I would cashout, send my ID and card scans and give them another try. If I lost I would simply not go through hassle of sending docs and just close account.

I accidently clicked cashier a day later and every time it gave an error code. They had locked me out of cashier with no notice given, clearly because I hadnt sent ID, meaning if I had won off the cashback bonus, there was no way to cash out.

I spoke to support and asked for explanation. As always it was copy and pasted replies not relevant to my issue. I asked for them to get a manager to email me.

I didnt win with the cashback bonus and today I tried to log in... account locked.... checked email and had an email from them:

"We regret to inform you that we have reviewed your account and have closed it under the Terms and Conditions, point 10.1.2:

We reserve the right to refuse any wager on the Online Bingo.

Given the nature of the site being a bingo site, we have had to make a business decision regarding your account, and as such will not be accepting any further wagers from it."

The odd thing was I did play bingo on there quite often. The only thing I can think of is because I played mostly slots. Then again if they only wanted bingo players why offer slot bonuses on signup and offer many slots from providers such as microgaming?

I have a feeling they knew they were in the wrong with blocking me access to cashier and other problems that had happened, then they knew I was not happy and would probably close my account anyway.

It doesn't make sense that they wouldn't want players to play the slot games. Kitty Bingo is a good site in my opinion so if you need someone to get more info on your behalf, PM me your user name.

I hope that your issue is at least explained to your satisfaction, if not remedied.  Good luck.

Hi Marcus,

It doesn't sound like the issue was about playing Slots but rather trying to claim the cash-back at the cashier before getting your documents. Why they would lock your account for simply clicking on the cashier button seems to be a bit harsh and am sure plenty of players have done this.

Lets hope we can get get it straightened out for you soon.

Lips

I hope you resolve the issue. kitty bingo is a good site as far as i know. I played there and had no trouble.

Thanks,

Yea it could be regarding the ID factor, no idea really. Not bothering to ask as I had tried to ask numerous times and the account can stay closed since I don't want to play there anymore anyway