How updated is this letter?
i got it today, and i remeber last time i got it i also had some dissapointments:
not a biggie, im not really a bingo fan, but still..
here is the dissapointment at vic's bingo (not that the bonus wasnt still active: just another anti holland site ^^)
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. Or feel free to open a help desk ticket for timely assistance.
Welcome to Live Support my name is Tony how may I be of assistance?
dirkemans: hi tony
Tony: Hello Dir
Tony: Dirk!
dirkemans: i just signed up for the free 10
Tony: Welcome to Vics!
dirkemans: :)
dirkemans: thanks
dirkemans: i filled out my profile, validated my email, whats next?
Tony: Great, did you check into your Email account for our activation email, so you can click on the link to credit the bonus?
dirkemans: i clicked the link
dirkemans: but it says five
dirkemans: although the landing page i subscribed on said ten
dirkemans: and my balance is 0
dirkemans: ^^
Tony: Ok, let me take a look into that
dirkemans: thanks
Tony: Dirk, I was checking into your profile information, and the region you have set your account is Netherlands, due to this fact the system will not be able to add the bonus, since it has country restrictions.
dirkemans: ?
dirkemans: the ten or even the 5?
Tony: The Welcome bonus
dirkemans: -.-
Tony: That is for the $10 or $5 either amount will be blocked by the system
dirkemans: >.<
dirkemans: q.q
dirkemans: now im sad
dirkemans: i got an email
dirkemans: and during sign up, netherlands was in the drop down box
dirkemans: and i read the terms and conditions before signing up
dirkemans: i couldnt find that
dirkemans: that is somthing that should be stated clearly imo
Tony: The thing is that, is a high risk country, and you are allow to play and deposit, but the bonus will be minimized, and the Free bonus are not apply on this accounts
dirkemans: well pity
dirkemans: we are nioe people
dirkemans: nothing high risk
dirkemans: its bingo man
dirkemans: pure luck
Tony: I now you are!
Tony: But the software is set like that, not much I can do to help you on this one
dirkemans: you can tell management they suck
dirkemans: lol
dirkemans: for me
dirkemans: bingo is pure luck, the balls drop the same for italians, dutchies and ami's
dirkemans: so...
dirkemans: lol
dirkemans: ok tell you what
dirkemans: i found a free room
dirkemans: im i it now
dirkemans: i will play the free games
Tony: Great!
dirkemans: better not tell me this is also forbidden
dirkemans: ?
Tony: No way, go ahead try that one out
dirkemans: ^^
dirkemans: okies
dirkemans: it said in the rules/faq, that i need to wager possible winnings from the free room, 100 times?
dirkemans: or is this more for dutch people?
Tony: No that is standard features, 20 times free bonus
dirkemans: oh 20 times
dirkemans: okok
Tony: Is there anything else I could help you with at this moment?
dirkemans: no that would be all
dirkemans: :)
dirkemans: thanks for the info
Tony: Sure, goodbye
dirkemans: might throw up a ball at management, to make clear faq's on the country issue
dirkemans: have a nice one tony
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