Hello everyone!
In our "From the Players for the Players" project, we conducted a thorough test of Island Reels Casino to evaluate its service and efficiency in handling Bitcoin withdrawals. Despite Bitcoin's reputation for speedy transactions, our tester experienced significant delays - it took over 21 days to process a $100 in BTC withdrawal. Here's a detailed account of the testing process and the issues encountered:
- Tester of the day: Red Apple
- Registration date: Existing player
- Deposit of $250/ 0.00379250 BTC via Coinbase received on April 24, 2024
- Withdrawal of $100 requested on April 24, 2024
- KYC: an image of passport, selfie with the ID, utility bill, and screenshot of the deposit sent via mail on April 25, 2024, verified on May 9, 2024
- Withdrawal of $100/ 0.001609 BTC received on May 14, 2024
Registration was not required on this occasion as our tester was already a member of Island Reels Casino. He immediately decided to deposit $250/ 0.00379250 BTC.
A minimum qualifying deposit varies depending on the method selected. Speaking of, a player can use debit and credit cards, Money Rewards Cards, and multiple cryptocurrencies.
Players should also note that after 180 days of inactivity, the casino balance may be reduced.
Gameplay
With funds on his balance the tester could freely get down to exploring a variety of fun-filled games from the operator’s portfolio. He checked out Paddy’s Lucky Forest, Halloween Treasures, Robin Hood’s Riches, Doragon’s Gems, Spooky Wins, Asgard Deluxe, The Mariachi 5, and T-Rex II.
Withdrawal & KYC
As soon as he finished playing games the tester went on to make a withdrawal request of $100 via Bitcoin. Having made a request, the tester was asked to provide documents so to verify the identity.
A day later, on April 25, 2024, he sent an image of the back and front pages of the passport, a selfie with the passport, utility bill, and confirmation of the deposit.
After waiting four days, he sent a follow-up mail to inquire about the delay. The response came on the same day, April 29, 2024, letting the tester know that he will be informed once the process is finished.
A couple of more days went by, again without a response, so he sent another follow-up mail on May 6, 2024, pointing out that he’d been waiting almost two weeks. Finally, on May 9, 2024, he received a confirmation that his identity was verified.
Four days later, on May 13, 2024, the tester was notified that his withdrawal request was approved. A day later, he received $100/ 0.001609 BTC.
It takes between 24 and 48 hours to verify documents. After the documents are approved, it takes between 2-5 working days depending on the method selected.
Available cashout methods include Bitcoin, wire transfer, check, and Money Rewards Card. The minimum amount to cash out depends on the method selected. The deposit needs to be wagered at least once to be eligible to cash out.
Conclusion
Let’s go through key moments of the investigation, shall we?
Two weeks for ID verification and three weeks for Bitcoin withdrawal would make even the most patient player in the world angry, wouldn’t it?
It is evident that efficiency is something Island Reels should fix ASAP, otherwise it could end up with a whole army of disappointed players. It’s the same problem a couple of other operators from this network our testers have also examined struggle with.
More insightful video reports coming soon, so keep a close eye on our channel! Gamble responsibly!
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