If you pay closer attention to payment methods tested in our “From the Players for the Players” projects, you will notice that Bitcoin is one of the most frequently selected. Players love crypto, as it usually represents the fastest way to cash out from an online casino.
Mind the “usually” part here, as in some situations consumers are left waiting for their winnings for three weeks, like our tester when requesting to withdraw $100 from the US-friendly Island Reels Casino. That’s beyond anyone’s patience.
Before diving deeper into the details, take a look at key points of or tester’s experience with Island Reels Casino:
- Tester of the day: Red Apple
- Registration date: Existing player
- Deposit of $250/ 0.00379250 BTC via Coinbase received on April 24, 2024
- Withdrawal of $100 requested on April 24, 2024
- KYC: an image of passport, selfie with the ID, utility bill, and screenshot of the deposit sent via mail on April 25, 2024, verified on May 9, 2024
- Withdrawal of $100/ 0.001609 BTC received on May 14, 2024
Is 15 days for ID verification a standard procedure with this operator? What about 21 days for Bitcoin withdrawal? While every casino has the right to determine the pending and processing time at its own discretion, that’s for sure, but isn’t everything supposed to be about efficiency?!
Let’s take a look at every stage of Island Reels Casino’s test and find out what really happened during the investigation!
Island Reels Casino Overview
Presenting itself as the passport to the untamed world of online entertainment, Island Reels Casino describes its platform as a safe, secure, fair, and fun place. Teamed up with Realtime Gaming/ Spinlogic Gaming, this operator offers a variety of gaming genres, including slots, table games, video poker, and specialty games.
To provide a great level of flexibility to players of versatile profiles, the supplier added versatile banking options to its platform, such as cards and cryptocurrencies. In terms of incentives, players can expect a multiverse of interesting deals, such as cashback offers, and welcome packages alongside a diversity of benefits in the 4-tier Loyalty Program.
Knowing that players appreciate having as many different channels to contact the support department as possible, the operator included three different options- live chat, e-mail, and telephone. On top of that. The site is equipped with a helpful FAQ and it has a dedicated responsible gambling section as well.
Island Reels Casino runs the business under Number1Affiliates, the affiliate group managed by individuals with decades of experience in the iGaming industry. Other brands that belong to this fast-expanding group include Lion Slots Casino, Vegas2Web Casino, Platinum Reels Casino, Diamond Reels Casino, Sloto Stars Casino, SlotsWin Casino, Slotgard Casino, Spin Dimension Casino, and SpinoVerse Casino.
Deposit
Being a registered member, our tester didn’t have to go through the sign-up process on this occasion. He simply accessed the deposit section and funded the account with $250/ 0.00379250 BTC on April 24, 2024.
Available methods to deposit include VISA debit and credit cards, as well as a variety of crypto assets such as Bitcoin, Litecoin, Ethereum, USD Coin, and so on, plus a Money Rewards Card. The minimum deposit is $10 (Crypto), that is €25 (Credit/Debit Cards), whereas the processing time is instant.
“10. If you make a deposit/s with a live balance greater than $10, whereby this balance originated from a Free bonus, match bonus, or promotional rewards, any winnings thereafter will be restricted to the terms of the original offer claimed before the deposit/s was made.”
A minimum verification deposit of $25 is required and must be wagered at least once, if a new player wishes to withdraw winnings from no deposit bonuses, or if one didn’t make a deposit in the last 90 days.
When it comes to registration, the process is maximally simple. All it takes is to complete a 3-step form and enter some basic information.
It’s important to note that if a customer fails to log in for 180 days, the account becomes inactive. In such cases, the balance will be reduced, but the consumer has the right to request the company to reinstate it by reaching out to the support team.
Gameplay
Although St.Patrick’s Day-themed online slots are mainly played around this holiday, players can check them out at any time of the year. Eager to evoke the festive atmosphere, our tester started his gaming session with Paddy’s Lucky Forest, a colorful game with 720 winning ways, Slippery Wild Feature, a Pick Bonus Feature, and multiple progressive jackpots.
The next in line was Halloween Treasures, followed by Robin Hood’s Riches, Doragon’s Gems, and Spooky Wins. Following these adventures, the tester ventured into Asgard Deluxe, but shortly after he switched to The Mariachi 5 and T-Rex II.
Withdrawal & KYC
Having played several games, the tester decided to make a cashout request of $100 via Bitcoin.
Upon submitting the request, the tester received a confirmation from the casino, and he was also asked to submit some documents so that the transaction could be completed.
A day later, on April 25, 2024, the tester sent back the front pages of the passport, a selfie with the said document, utility bill, and confirmation of the deposit.
As no response arrived, he sent a follow-up mail on April 29, 2024.
The casino responded on the same day, letting the tester know that he would be informed once his documents were reviewed and approved. A couple of more days went by and the tester sent another follow-up mail on May 6, 2024.
Once again, the operator responded on the same day, repeating the same, that the notification will be sent once the verification of the documents is completed. The tester pointed out that it’s been 2 weeks since the request was submitted.
Finally, on May 9, 2024, the tester received confirmation that his ID was verified, marking the end of KYC process. On May 13, 2024, the tester was informed that his request was successfully processed. A day later, the money arrived. Three weeks after submitting a withdrawal request, he received $100/ 0.001609 BTC.
According to the terms, the stated time for KYC to be finalized is between 24-48 hours. Once the documents are approved, they are credited to the player’s account between 1 and 5 working days, depending on the method selected. Pending period for all available methods is 2-5 working days.
Available cashout methods include Bitcoin, wire transfer, check, and Money Rewards Card. The minimum amount to cash out depends on the method selected, and it is set at $65 for Wire Transfer/ $100 for Bitcoin. Cashout limit per transaction is $10,000.
There’s a $35 fee on card withdrawals, but it doesn’t apply to amounts in excess of $500. In addition, there is a $5,000 group processing limit per week, per player. Withdrawals can be reversed while in the pending status, after that it won’t be possible.
“13. In the event the Company suspects fraud or fraudulent activity on your part or if any of your payments are charged back, the Company has the right to withhold any amount from your account which is in excess of your original deposit, and if deemed necessary by the Company, to initiate any legal proceedings to collect any payments owed by you.”
Fraudulent activities include advantageous bets, delaying features, strategies, and similar.
Conclusion
After carefully analyzing the Terms and the cashier, it is evident that the operator breached its own rules and failed to process the transaction on time. Thanks to this test, players are warned about one major disadvantage of this casino- the lack of efficiency.
Be that as it may, we must note that such an outcome doesn’t come as a surprise, as several previous tests of the operators running business under this group failed in the same fields.
Have you had the chance to visit Island Reels Casino or any other casino from the group? Did you experience delays or your experience wasn’t ruined by an unexplained postponement of ID verification and transaction processing?
We can't wait to hear from you! As always- gamble responsibly!
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