RESOLVED - Negative Post Saturn Bingo

Definitely a good result.  I hope all the questions raised are answered.

Thanks Zuga.

blue

I hope the delay in replying is a new terms and conditions are being drawn up.

Hello again,

Before delving into some of the comments below, I would like to apologise. I used a poor choice of wording that came off as an attack.

Regarding your comments, I have addressed them below:

7.2 Eligibility

The 30 day requirement has been removed entirely.

7.3 Annuities

The annuities in place are based on a risk threshold appropriate for the level of expected play. This is a bingo-centric brand that is not currently aimed at players accustomed to exceptionally large bets.

It is also a discretionary clause, which may be adjusted on a case-by-case basis. There have been many instances with regular players where the whole amount has been paid outright.

7.6 Time of Payment

This has been adjusted to be a maximum time of one week. It may be the same or next day in certain situations, but we do not want to set the expectations at a level that won't be consistently met.

7.8 Limits and Fees

This has been now been reduced to five (5) times:

"There are expenses and risk associated with processing deposits and withdrawals; for this reason, you must wager your deposit at least five (5) times prior to requesting a withdrawal. If you do not intend to wager your deposit at least five (5) times, please do not deposit. Management may make exceptions for regular players."

11.2 Abandoned Accounts

The fee has been removed altogether.

--

In general, the spirit of the terms you highlighted were intended to be protective rather than predatory. The reason most of these were (and are) made discretionary is to protect against illegitimate behaviour - not to penalize real players.

I trust that you find these updates fair and hope that you can accept my sincerest apologies regarding my previous comments.

James

any casino that would make me playthrough a direct deposit FIVE times, will NEVER see a cent out of me

There are expenses and risk associated with processing deposits and withdrawals; for this reason, you must wager your deposit at least five (5) times prior to requesting a withdrawal. If you do not intend to wager your deposit at least five (5) times, please do not deposit. Management may make exceptions for regular players."

Hi James,

That takes quite a stand to revise your terms and take players comments in unfairness of terms into consideration. I appreciate and respect you for your apology.

Lips

He may be a 'nice guy', lol, but that's still highway robbery

any casino that would make me playthrough a direct deposit FIVE times, will NEVER see a cent out of me

 

There are expenses and risk associated with processing deposits and withdrawals; for this reason, you must wager your deposit at least five (5) times prior to requesting a withdrawal. If you do not intend to wager your deposit at least five (5) times, please do not deposit. Management may make exceptions for regular players."

 

 

It poses a good question for one that i never even thought of. What are the terms for deposits without the bonus at RTG casinos? Are there WR? I never even knew it existed.

Lips

nope...u deposit, you win its yours, least the ones ive ever been at

its like me saying to them, hey, i deposited, i lost, give ME 5 more tries to do it with your money

any casino that would make me playthrough a direct deposit FIVE times, will NEVER see a cent out of me

 

There are expenses and risk associated with processing deposits and withdrawals; for this reason, you must wager your deposit at least five (5) times prior to requesting a withdrawal. If you do not intend to wager your deposit at least five (5) times, please do not deposit. Management may make exceptions for regular players."

 

 

 

It poses a good question for one that i never even thought of. What are the terms for deposits without the bonus at RTG casinos? Are there WR? I never even knew it existed.

 

Lips

Lips and dtsweet.. i've never heard of this WR's on straight deposits, unless i've been lucky or never paid attention.. dtsweet is right it's not good.. it says rip-off..

It is honorable, notable and respected for his apology and also to take stance on ammending and revising some of the T&C's, Thank You smc

James, that took guts to come and do what you have done here and it is appreciated.

However, the likelihood of your site getting regular players with a 5x WR on a "bonus free" deposit is remote.  I for one would never deposit if I thought I had to wager my deposit so many times before I can withdraw any winnings be it 5 times or 20 times.  

It just is not right.

7.8 Limits and Fees

This has been now been reduced to five (5) times:

"There are expenses and risk associated with processing deposits and withdrawals; for this reason, you must wager your deposit at least five (5) times prior to requesting a withdrawal. If you do not intend to wager your deposit at least five (5) times, please do not deposit. Management may make exceptions for regular players."

I would like to hear your comments regarding this paragraph from the original post.

"WHEN NEXT MONTH CAME AROUND I SUBMITTED A PAYOUT REQUEST FOR THE CORRECT AMOUNT AND ON THE CORRECT DAY, BUT WAS DECLINED. THEY TOLD ME THAT HAD ANOTHER RULE THAT SAYS ANY PLAYER WHO IS INACTIVE CAN NOT COLLECT PAYOUTS. I WAS TOLD THAT IN ORDER FOR ME TO QUALIFY FOR COLLECTING MY JACKPOT I MUST HAVE 25,000 IN PLAY EACH MONTH OR THEY WOULD NOT GIVE ANY MONEY OUT OF MY JACKPOT."

blue

Ok, let me play devils advocate for a minute. Yes, i agree there should be no WR on straight deposit but...............

Let's speak for all casinos in general. As we know all casinos are very clever. Countless times there has been players locked out of their account and for some players they are clueless as to why. How many times have we heard players say "it is not in the terms" when given a reason for being locked out IF they are ever even told why.

I was locked out once by one of my fav casino which happened to be RTG. The rules of the promo clearly stated redeem coupon 5 times and get a free $25 chip. The kicker is, it stated clearly "redeem free chip as many times as you like". Well i did just that. I made smaller deposits and in the course of weekend i was entitled to 2 free chips. I got the first. When it rolled around to the 2nd free chip not a word was said instead what i got was.......LOCKED OUT! Apparently so many players did that they changed the terms of the promo stating that free chip could only be redeemed once.

Even though the casino doesn't state the terms as clearly as they should does not mean that they don't enforce them. Especially with the famous term of "we can do just about anything we want to you whether its lock out your account, not pay you etc. at OUR DISCRETION".

My point is this.......even though some casinos may not state that there is a WR requirement on a straight deposit trust me in all reality there is! What do you think would happen to your account in the event that every time you made a straight deposit and say you played for 10 min and made a $20 profit off a $50 deposit and cashed out? LOCKED OUT in a heart beat! And don't think players don't try this as a way to make a profit, slowly but surely. Then there is an issue of processing fees etc for the casino.

James has clearly stated the terms, lets just hope he can knock down the WR a peg or two. After all in reality all the casinos have WR on straight deposits. Ya know the terms that states "at our discretion" rule?

Lips

So in actuality, you are saying that Saturn's T&C's are being more honest to post that they do have WR's on straight deposits, rather then just lock us out?

Hmm.. i guess it is understandable, but it still should be lowered, i mean yeah it is our straight hard earn money we are depositing, and it's nice to have it protected as much in trust that the casino is on the up and up.. as well as the casino protects its transactions and money..

I agree and 20x's wagering on a straight deposit is highway robbery. Even 5x's isn't encouraging. Let's hope he will reconsider.

I have heard that most casinos have 1xwagering on deposits, and that is just to prevent moneyloundering and nothing else. That I can understand.