I have definitely observed a change in the attitude and willingness of Customer Support representatives (CSrs) at (among others) 123bingoonline.
It used to be that almost without fail, if I requested a ND bonus so I could play a while; CSrs found a way to provide me one. Now, every contact seems to end up in battle.
2 comments:
1. The understanding and appreciation seems to have been lost; that we, as depositing players have chosen (out of all the other casinos out there) to deposit our hard-earned, real take-to-the-bank money with their casino.
2. Whereas, I used to be able to count on CSrs to find some way to take care of us - at times exceeding my expectations. Their goal used to be to find a way to help us with what we wanted/needed;
Today; it seems like an almost limitless amount of time and effort will be spent on finding (or creating) reasons that they can't do whatever it is you request.
I'm going through a situation right now where, because of the medals promo weekend shut down, I was shut out of being able to participate at all in the medals promo.
All I've asked is if they could provide me a ND bonus, it would go a long way. I thought they would be happy to be able to do that.
I've had 2 very unsuccessful live chat discussions and am on my second round of emails. I don't understand anymore.
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