winner bingo notarized documents issue

i won about 1k on winner bingo, my win can see on their winner page (bumbumbums)...

i sent all documents they approved it and everything was okay! BUT now they send and ask me (my friend, but its no matter, i play with his profile) about this( first time i hear something like that, i dont know how do i get it and send via courier ?? we have no nothing like that..its a shame...really a shame...

Thank you for choosing Winner.

Your withdrawal request for the total amount of €900.00 is currently being reviewed. As part of our security process, we require

a notarized copy of your photo ID.

The Notarized ID must display the following:

• Photo

• First and last name

• Billing address as registered in the account

• Birth date

• Expiration date (if one is not present on the document please specify)

• Signature

• Notary seal

Additionally, the documents sent must be:

• clear and legible

• on blank, full sheet of paper

The notarized copy of your photo ID must be sent via courier to:

ID Verification

14/F Yuchengco Tower 1,

RCBC Plaza, 6819 Ayala,

Makati City 1200,

Philippines

Once the requested document is received, it will be added to a secure file and you will be notified.

Thank you for your cooperation.

Sincerely,

Winner Finance Team

p.s i sent them colored passport and phone bill... i think they just dont want pay my win... no one casino and poker havent asked about something like that..first time i hear about it,..and i dont know what it is...so i think i can forget about my win, they locked my account, because i won.....

BUT now they send and ask me (my friend, but its no matter, i play with his profile)

This is the first thing that got my attention.  Why would you play on your friends account?

Sounds like they asked for these documents for the security purposes and it might be related to using your friends account to play.

BUT now they send and ask me (my friend, but its no matter, i play with his profile)

 

This is the first thing that got my attention.  Why would you play on your friends account?

 

Sounds like they asked for these documents for the security purposes and it might be related to using your friends account to play.

it is my boyfriend (we live together) and i always play with his account, because i dont play with my name..so its the same that i play with my name..

Some of the Playtech brands are known to ask for notarized documents. Personally I don't think it is really necessary as it is a standard in this industry to send the scanned documents via email.

However they do have listed this under their T&Cs:

"9.4 We will be entitled to withhold any pay-out or Winning amount until the identity of the winning person is verified to our satisfaction, in order to ensure that payment of any Winnings is being made to the correct person. For this purpose, we will further be entitled, at our sole discretion, to require that you provide us with a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction or otherwise. "

Some of the Playtech brands are known to ask for notarized documents. Personally I don't think it is really necessary as it is a standard in this industry to send the scanned documents via email.

 

However they do have listed this under their T&Cs:

 

"9.4 We will be entitled to withhold any pay-out or Winning amount until the identity of the winning person is verified to our satisfaction, in order to ensure that payment of any Winnings is being made to the correct person. For this purpose, we will further be entitled, at our sole discretion, to require that you provide us with a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction or otherwise. "

we have nothing like that, i really dont know how can i get id where is all together...foto..adress (because its not my official adress, but adress where i live) and all they needed.. later they will ask more and more and more...and i will just lose my money to pay forr all they need..

I think saying that this site won't pay is a bit misleading under the circumstances.  It appears from what I am reading that you are unable to provide the proof of identity required per their T&Cs.

It's unfortunate you are unable to collect your winnings, but at this point it is due to your not sending in the required documents, so not exactly the fault of the site.  If you had sent the required documents and they still would not process the withdrawal, then you would need to find out why.  That may turn out to be shared accounts.

I'd suggest that you contact them and ask if there is some alternative for you.  If their rules disallow shared accounts, however, then paying out to a player who is sharing an account probably isn't going to happen either.

I hope you can find a way to collect your winnings.  Best of luck!

I think saying that this site won't pay is a bit misleading under the circumstances.  It appears from what I am reading that you are unable to provide the proof of identity required per their T&Cs.

 

It's unfortunate you are unable to collect your winnings, but at this point it is due to your not sending in the required documents, so not exactly the fault of the site.  If you had sent the required documents and they still would not process the withdrawal, then you would need to find out why.  That may turn out to be shared accounts.

 

I'd suggest that you contact them and ask if there is some alternative for you.  If their rules disallow shared accounts, however, then paying out to a player who is sharing an account probably isn't going to happen either.

 

I hope you can find a way to collect your winnings.  Best of luck!

how can be shared accounts if we have only one account ??? i said i play with my bf name, not my-they have no my name, because i have no acct in online gambling!!!

we sent them all we have, but here in my country we dont have id!!

BUT now they send and ask me (my friend, but its no matter, i play with his profile)

 

This is the first thing that got my attention.  Why would you play on your friends account?

 

Sounds like they asked for these documents for the security purposes and it might be related to using your friends account to play.

 

it is my boyfriend (we live together) and i always play with his account, because i dont play with my name..so its the same that i play with my name..

Why did they lock your account? I know you play on bf's account because you have mentioned that before on other wins and never had a problem collecting since there was only one account to IP address.

I would think your passport is ID enough. I would send in all the ask for. I know it is a hassle but their is a lot of money at stake here. I just want to know why they locked your account. Did they offer an explanation and if not i would find out why.

Lips

BUT now they send and ask me (my friend, but its no matter, i play with his profile)

 

This is the first thing that got my attention.  Why would you play on your friends account?

 

Sounds like they asked for these documents for the security purposes and it might be related to using your friends account to play.

 

it is my boyfriend (we live together) and i always play with his account, because i dont play with my name..so its the same that i play with my name..

 

Why did they lock your account? I know you play on bf's account because you have mentioned that before on other wins and never had a problem collecting since there was only one account to IP address.

 

I would think your passport is ID enough. I would send in all the ask for. I know it is a hassle but their is a lot of money at stake here. I just want to know why they locked your account. Did they offer an explanation and if not i would find out why.

 

Lips

this is the problem that i dont know why they locked my acct!!!

i have never got a problem to cashed out big money from playtech - from boyle about 1k - i sent just passport and in some hours money was in my skrill...

i will sent all they need, BUT  problem is that we in latvia have no such a document they ask me...i did some call to notary and they said, can not create a paper because by law it is not allowed, because LATVIA HAVE only passport as id... so i think i will never get this money and i think only because its big for bingo!when i was in room yesterday asked for my withdrawal, other players said that they did withdrawal without any id..of course they did not withdraw more than 200...

If that is the case maybe you could withdrawal a little bit at a time if no docs are necessary for withdrawals of 200.

If that is the case maybe you could withdrawal a little bit at a time if no docs are necessary for withdrawals of 200.

nope, those players are from england or irealand, but we are from latvia...this is problem, and i think they know that we dont have id what they ask and we cant get it...they  just looking for a reason to not pay...and they found such a good reason... i understand when they will ask credit card copy (didnt deposit with card but anyway) or bank statement..no matter what, but notary id...i understand if we talk about lot of thousands (then it will be simply impossible)...not all country had the same id...so i think i can say bye bye money...

playtech is my favorite software and no one casino, poker or bingo havent asked something like that.. just so sad, that i won at this bingo room, because i know that another playtech bingo will pay without any problem....

Your passport is a legal ID and i am sure plenty of players use this as a source of identification. Are they denying this type of documentation? If so did they tell you in an email your withdrawal has been declined? Sounds like the biggest problem is the courier you mentioned. There has to be some type of service for them to receive documents right?

If your passport is your id, just get a notarized copy of your passport. 

By the wording of their requirements for the notarized copy -

a notarized copy of your photo ID.

The Notarized ID must display the following:

• Photo

• First and last name

• Billing address as registered in the account

• Birth date

• Expiration date (if one is not present on the document please specify)

• Signature

• Notary seal  

it looks like if the passport has photo, first/last name, address, birth date and expiration date that the notary could make a copy of the passport and certify it as a true copy, that should be acceptable.  Your signature and the notary seal need to be on the certified copy.  It's certainly worth a try.  Don't give up yet!

problem is that in Latvia notary cannot notarized copy, its illegal here!!! because next day u can make one new passport!!! AND they need adress too in this paper, but in passport isnt any adress only ur city of birth..i did some calls to notary - they cannot make something like this, where u can see all they need...

its no matter how they need it, but problem is that HERE i cant get anything like notarized ID...no one notary dont know what is it... ohhh....im not in englad or america or another big country.....