Your passport is a legal ID and i am sure plenty of players use this as a source of identification. Are they denying this type of documentation? If so did they tell you in an email your withdrawal has been declined? Sounds like the biggest problem is the courier you mentioned. There has to be some type of service for them to receive documents right?
courier is not a problem if i will know that i will received my money, but im sure that later they will search 100 more problem..because i will not get anything like notarized id...i can try to get some another documents (maybe birth certificate..ohh..there is no my actual adress and photo - another problem), but everyone paper by notary costed at least 30-40 euro - so i will spend lot of money to later get answer - sorrrryy, we need this and this...
when i sent them my docs, after one day they wrotte back - that id has been received and accepted and ur withdrawal will be processed, after another day i asked how about my withdrawal - and this email was answer... so i think they just search reasont to not pay...
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