Wow! Saturn Bingo... Check out this post found in another forum

SATURNBINGO'S RULES ARE ALIEN TO GOOD ETHICS & FAIRNESS

by STEVE on Mon May 08, 2006 6:18 pm

I HAVE SPENT MUCH MONEY AT SATURNBINGO PLAYING SLOTS AND FINALLY HIT A LARGE JACKPOT, BUT FOUND OUT THEY HAVE RULES THAT MAKE IT TOTALLY IMPOSSIBLE TO EVER COLLECT. WHAT HAPPENS WHEN YOU TRY TO COLLECT YOUR JACKPOT IS THIS: FIRST YOU MUST SUBMIT A PAYOUT REQUEST, WHICH IS UNDERSTANDABLE, BUT THATS WHEN THE TROUBLE BEGINS. I FOUND OUT THAT YOU CAN ONLY WITHDRAW A MAXIMUM OF 3,000 PER MONTH AND SINCE I WON 20,000 THAT MEANT THAT IT WOULD TAKE ME 6.7 MONTHS TO COLLECT. WHEN I TRIED TO COLLECT THE 3,000 I WAS TOLD THAT I COULD ONLY WITHDRAW A MAXIMUM OF 1,000 AT ONE TIME. SO I TRIED TO WITH DRAW ONE THOUSAND OF MY WINNINGS, BUT WAS DECLINED BECAUSE OF ANOTHER RULE THAT STATES YOU CAN ONLY WITHDRAW FUNDS ON MONDAY, WEDS. AND FRIDAYS. SO FINALLY I GOT THEM TO PAYOUT 1,000 OF MY 20,000 MINUS A PROCESSING FEE ON MONDAY AND DID THE SAME ON WED AND FRIDAY. THAT PUT ME AT THE LIMIT FOR WITHDRAWLS AND i WOULD HAVE TO WAIT UNTILL NEXT MONTH BEFORE i COULD MAKE ANOTHER WITHDRAWL. IN THE MEANTIME I WANTED TO PLAY MORE SLOTS AND BINGO, BUT FOUND OUT THEY HAD A RULE THAT SAYS IF YOU HAVE MORE THAN 500 IN YOUR ACCOUNT YOU CAN NOT ADD MORE FUNDS. IN ORDER FOR ME TO PLAY MEANT I WAS BEING FORCED TO USE MY JACKPOT IF I WANTED TO PLAY. THEREFORE I DECIDED I WOULD WAIT AND NOT PLAY UNTIL THEY PAID ME MY JACKPOT. WHEN NEXT MONTH CAME AROUND I SUBMITTED A PAYOUT REQUEST FOR THE CORRECT AMOUNT AND ON THE CORRECT DAY, BUT WAS DECLINED. THEY TOLD ME THAT HAD ANOTHER RULE THAT SAYS ANY PLAYER WHO IS INACTIVE CAN NOT COLLECT PAYOUTS. I WAS TOLD THAT IN ORDER FOR ME TO QUALIFY FOR COLLECTING MY JACKPOT I MUST HAVE 25,000 IN PLAY EACH MONTH OR THEY WOULD NOT GIVE ANY MONEY OUT OF MY JACKPOT. SINCE I COULD NOT FUND MY ACCOUNT THEY FOUND A WAY OF MAKING ME USE THE JACKPOT MONEY BY PLAYING WITH IT AT THE SLOTS OR BINGO. THEY HAD THIS RULE AS ANYONE CAN SEE TO PREVENT THEM FROM EVER MAKING A FULL PAYOUT. NEEDLESS TO SAY I LOST SOME OF THE JACKPOT TRYING TO QUALIFY TO COLLECT IT AND THE SAME THING HAPPENS EACH MONTH UNTIL EITHER THERE IS NO JACKPOT LEFT OR THEY PAYOUT WHAT IS LEFT.IF THIS ISN'T UNFAIR AND DISHONEST THEN NOTHING IS. A JACKPOT IS A JACKPOT AND EVERYONE KNOWS WHAT IT IS AND EXPECT TO COLLECT IT WHEN YOU WIN. INSTEAD YOU GET A BUNCH OF RULES THAT PREVENT YOU FROM COLLECTING. THEY NEVER LIMIT HOW MUCH MONEY PEOPLE CAN DEPOSIT INTO AN ACCOUNT, BUT THEY SURE DO LIMIT HOW MUCH THEY CAN GET BACK OUT OF THAT ACCOUNT MINUS THE PROCESSING FEE THEY CHARGE OF COURSE. THEY HAVE ENOUGH ADVANTAGE WHY DO THEY NEED TO TAKE SO MUCH MORE? STEVE.

Unbelievable! Good thing I only played with the bonus money... while..if this happened to me... i would be psssst!!!

I thought I read somewhere that they are owned by Cirrus, not sure, but if it is true than that would explain them trying to steal your money! :-\

I am still on my first cup of coffee But I will try to get a copy of their terms and conditions to read before I really try taking a stab at this. I say try, because normally, even in a caffiene Deprived state getting T&C is as simple as going to the casino's home page... You guessed it... nothing there on Terms and Conditions. They did have a FAQ but it was worthless.

My next approach was to log into my account and click the Promotion scroller. you can almost always count on finding a hyper link to the terms and conditions of a bonus on the bonus page... Right... uh uh.

So now my curiosity is raised...

More later.

I know I post this before but I do it again to prevent people from playing there. If you deposit without taking any bonus you still have to wager your deposit 15x before you can cash out anything. And they don't answer mails, at least not from me :-\

I shall await Jimbeauxs response to this...Very curious...

I have spent about an hour now trying to confirm or deny what was in the posting. The more I looked for the information, the harder it was to find. I finally contacted Live support to see what I could dig up, the results below.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

 

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

 

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

 

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

 

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

 

You are now chatting with 'CSNikki'

 

CSNikki: Hi, Welcome to Support Services, my name is Nikki how may I assist you?

 

Jimbeaux: Good morningHi nokki

 

Jimbeaux: I mean nikki

 

Jimbeaux: I am trying to find the terms and conditions information regarding your withdrawal process

 

CSNikki: Good morning :)

 

Jimbeaux: and am unable to find it on your website

 

CSNikki: You can go to www.saturnbingo.com & view the FAQ's page. Shows a lot of great information there.

 

Jimbeaux: Been there, does not have any information regarding terms

 

CSNikki: Click "bonus bucks overview" and scroll down

 

CSNikki: :)

 

Jimbeaux: I am looking for the page that shows your maximum cashout per month, as well as mak withdrawal per instance information

 

CSNikki: The playthrough requirements are as follows. For deposits where you claim the deposit bonus (plus and bonus you claim from chat games) you are required to playthrough 40x those amount. If you dont claim any bonuses the playthrough is 15x your deposit.

 

CSNikki: You can view all the terms and conditions by going to our banking page which you can access from the cashier or from our home page.

 

Jimbeaux: We recieved a rather disturbing email regarding these and I am seeking to confirm what was said

 

CSNikki: a monthly cash out maximum of $2000 for bingo players and $1000 for slot players

 

Jimbeaux: I am a moderator at Latest casino bonuses. com

 

CSNikki: I'm sorry what was the email regarding? Was it from us ?

 

CSNikki: Oh, Ok. I see

 

CSNikki: If you view, all of this is on our site for a player to view before your join or deposit to deposit & play :)

 

Jimbeaux: IThank you,

 

CSNikki: You are welcome. Please do not hesitate to contact us at anytime. We are here 24 hours a day, 7 days a week.

 

Chat session has been terminated by the site operator.

Following this I brought up their banking pages and confirmed the $1000 per month for slots clause as well as the 15x playthrough requirement for ANY deposit without an attached bonus.

What is truly disturbing is nowhere am I able to find any of the "additional" rules regarding no additional deposits while a balance is showing, inactivity penalties or some of the rest of what was posted.

There is enough meat in the actual posting that does seem to conform with what is written to conclude that most of the post is based on actual events.

Is this enough to have a "Warning" flagged for their casino? I am not sure yet and think We here at LCB should have the discussion, but for Me.... I think I will hold off on making any deposits there

Wow I have never heard of such outrageous terms, especially if you deposit and still have a huge playthrough even without claiming a bonus!!!! I'm with you Jimbeaux. Definitely waiting on this one for more info or fairer terms.

They take your deposits easily without a hassle but when you win and try to cashout they will Rip you off, they dont wanna pay as their in the business of taking your hard earned money.

After i read everything, i think this casino deserve the "Warning" flagged.

good luck! >:( >:( >:(

I was so considering depositing, but something made me wait. I am so glad I did.

                                                                  PMM2008

I agree with Posada.... and i think that they deserve not only one warning flagged!!!

"THEREFORE I DECIDED I WOULD WAIT AND NOT PLAY UNTIL THEY PAID ME MY JACKPOT. WHEN NEXT MONTH CAME AROUND I SUBMITTED A PAYOUT REQUEST FOR THE CORRECT AMOUNT AND ON THE CORRECT DAY, BUT WAS DECLINED. THEY TOLD ME THAT HAD ANOTHER RULE THAT SAYS ANY PLAYER WHO IS INACTIVE CAN NOT COLLECT PAYOUTS. I WAS TOLD THAT IN ORDER FOR ME TO QUALIFY FOR COLLECTING MY JACKPOT I MUST HAVE 25,000 IN PLAY EACH MONTH OR THEY WOULD NOT GIVE ANY MONEY OUT OF MY JACKPOT. SINCE I COULD NOT FUND MY ACCOUNT THEY FOUND A WAY OF MAKING ME USE THE JACKPOT MONEY BY PLAYING WITH IT AT THE SLOTS OR BINGO. THEY HAD THIS RULE AS ANYONE CAN SEE TO PREVENT THEM FROM EVER MAKING A FULL PAYOUT. NEEDLESS TO SAY I LOST SOME OF THE JACKPOT TRYING TO QUALIFY TO COLLECT IT AND THE SAME THING HAPPENS EACH MONTH UNTIL EITHER THERE IS NO JACKPOT LEFT OR THEY PAYOUT WHAT IS LEFT.IF THIS ISN'T UNFAIR AND DISHONEST THEN NOTHING IS"

SATURNBINGO'S RULES ARE ALIEN TO GOOD ETHICS & FAIRNESS

It does seem and from what i'm reading, you are FORCED to spend your winnings

in their casino, you win a jackpot and can't even be happy about it, go through

so much hell and stress to collect it.

I see where ad's are posted.. "CONGRADULATIONS BLAH BLAH WON 25,000 JACKPOT"

makes me wonder now, that they actually won and recieved 1000.00 and were forced

to put back 24,000...

Hey guys, we actually have a rep from Saturn Bingo as a member here in our forum, hopefully she will see this post and respond.

Shelli

Well for me the 15x wagering without a bonus is enough stupid. That is stealing... >:(

The only solution is to head to a Land Based Casino near you and play there if you win theirs no hassles, and you get paid within minutes and cashing out is as easy as 1-2-3.  Online casinos are only good to give you free migraines.