In-depth testing of online casinos isn’t always rainbows and butterflies. As we recently discovered in our test reports, meeting the criteria and joining the best in iGaming hinges on multiple factors.
This review is dedicated to CasinoCastle Bingo, a US-friendly site for online gambling. It belongs to a network of brands operating under the RevenuePlanet Group, such as Slots.ag, BingoBilly and BingoBonus.
To bring you some first-hand information about this operator and its practices, we employed our tester, Juggaloroscoe, to set his best leg foremost and do the honors.
Before we get into detail and tell you more about CasinoCastle Bingo, let’s check some preliminaries.
This is how the testing looked:
- Tester of the day: Juggaloroscoe
- Date of signing up is Monday, August 16th 2021
- Deposit date is August 17 amounting $200 in Bitcoin
- KYC not completed due to unfulfilled WR
- Maximum balance before signing off $912.34
- No withdrawal request submitted
Confused? Let’s review each chapter step by step and see what went wrong.
To begin registering with CasinoCastle Bingo on 16 August, our tester had to go through the usual three steps. It all starts with entering your phone number to get the verification code. After entering the four-digit validation code, email address and some personal details, Juggaloroscoe opened his account and automatically received a $10 extra bonus from the operator.
However, since our test reports include registering, depositing and playing with real money prior to any withdrawal without the introductory bonuses, Juggaloroscoe hit the My Profile menu to see what his options in regard to canceling the bonus look like.
As there are no clear choices under the Manage Your Account interface on how to reject the welcome bonus, our tester contacted live support via chat to inquire more about it.
After chatting with one of the customer support agents, our tester realized that canceling a bonus at CasinoCastle Bingo is not an option. According to the brand’s T&Cs, a player must accept the operator’s introductory offer which, by the way, comes with a 30x wagering requirement.
Out of curiosity, our player decided to play some bingo before placing a real money deposit. He had a good run and managed to earn $16.96 with a freebie, but spent it on slots to “clean” the balance and finally hit the Cashier.
While he was waiting to get the address for a $200 Bitcoin deposit and continue to test CasinoCastle Bingo, Juggaloroscoe reached out for customer support once more to ask if there is a wagering requirement on deposits and what the minimum withdrawal limit is.
It came as a shock to see that because there is a mandatory deposit bonus with wagering requirements attached, he is unable to play with straight deposits and is forced to meet 30x WAGERING ON SLOTS OR 3.5x wagering ON BINGO BEFORE THE WITHDRAWAL IS ALLOWED!
The terms state:
Unless otherwise stated in any specific promotion, all deposit bonuses (or match bonuses) are subject to a minimum wagering requirement of 30 times (30x) the value of the deposit plus the bonus.
Likewise, it takes between 6-30 minutes to process a Bitcoin transfer, up to an hour – due to the network traffic at this place.
After topping up his account with $200 BTC, Juggaloroscoe had some $912.34 in balance since the 1st deposit comes with a 250% boost.
Our tester’s first picks after cashing in were bingo games like Castle Pub & Grill and a selection of popular slots like Dragon’s Paradise, Norsemen, Golden Buffalo, Lenny the Leprechaun and Wicked Reels
Nothing worth bragging about occurred in this chapter, except that he had to play through $27,369 before cashing out.
After playing for a while, Juggaloroscoe’s total balance reached $217.38 while the last known wager contribution got stuck at $10,664.94.
Due to the fact from our previous chapter, Juggaloroscoe never submitted a request for the withdrawal, meaning that the money is stuck at the site. There are two reasons:
- money can’t be withdrawn before fulfilling your wagering requirements (30X on slots, 3.5X on bingo) and
- he stopped playing on 22 August when funds reached $217.38, leaving him with $16,704.06 to play through
This concludes our test, so you to be the judge of CasinoCastle Bingo’s practices and let us know what you think about Juggaloroscoe’s “brave endeavor” after realizing that he might never cashout.
It also marks an important step for our casino and bingo testing project From the Players for the Players, so don’t forget to see other tests of online bingo brands and make a comparison for a wide-ranging experience about iGaming.
Meanwhile, tell us more in the comments and stay tuned for more reports coming soon.
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Member's Feedback (1)
HangingAround 09/24/21, 01:09:51 PM
Operators should allow players no cancel or refuse bonuses. These mandatory bonuses with high wagering rules are not fair. Players should be able to play with clean...
Operators should allow players no cancel or refuse bonuses. These mandatory bonuses with high wagering rules are not fair. Players should be able to play with clean deposits if they choose to. I know I will not be playing there.Show more