From the Players for the Players: Money Reels Test – Quick Email Support

From the Players for the Players: Money Reels Test – Quick Email Support

The first thing you’ll notice when visiting Money Reels is a potentially lavish welcome offer found across the entire Jumpman Gaming network, “Win up to 500 bonus spins on Starburst”.

Promotions are a plenty, jackpots too, but we wanted to see what player experiences were really like so sent in one of our reviewers to do a real money test. Did they encounter any problems? Stick with us as we reveal what we found as part of our From the Player for the Players experiment. 

  • Tester of the day: DazzlingGems
  • Registration date: Tuesday 5th December
  • Deposit date, amount and payment method: 5th December, £150 via Visa Debit - £100 followed by £50
  • KYC or other identification methods: ID, proof of address and card submitted 5th December – initially rejected, later approved on December 6th
  • Withdrawal request date: Tuesday December 5th, withdrawal for £78.24p requested via Visa Debit
  • Withdrawal received date: On Wednesday 6th December, withdrawal of £78.24p minus £2.50p fee (£75.74p), received.


On Tuesday 5th December shortly after lunch, our reviewer, DazzlingGems, registered as a new player on the Money Reels website. The sign up form was simple. Two options were put to our reviewer – manual or auto registration. The latter requires the linking of a PayPal account to autofill details. Because DazzlingGems wanted to use her debit card to make the deposit/withdrawal, she opted for manual registration.


Initial Deposit

As soon as registration was complete, a pop-up appeared showcasing the latest welcome offer. Top claim the “chance to win up to 500 bonus spins”, our reviewer would simply need to make a deposit via that pop-up.


DazzlingGems declined the bonus by closing the pop-up, in order to keep 100% of her winnings (if any). Before being able to play, a real money deposit was needed. A quick trip to the cashier, a few card details later and £150 was deposited via Visa Debit.


Once the funds were in our reviewers account, a message appeared on screen requesting she add verification documentation.


Our reviewer followed the instructions within the “upload documents” section of her account and encountered a problem. When adding her photographic ID – government issued driver’ licence, the image was rejected, despite being crystal clear with no glare. In order to verify her ID she contacted support.


Money Reels has no live chat, no telephone nor email address to contact support. The only way to do so is via an online message form, which our reviewer submitted shortly after 2pm on Tuesday 5th December. Within 2-hours a response was received and to our tester’s delight, her issue was resolved!


KYC Explained

Player verification is vital and must be completed in order to make a withdrawal. That being said, as our reviewer found out, it’s not always plain sailing.


Money Reels have a series of FAQ’s relating to verifying your account and it’s a good idea to get acquainted with them before uploading documents because you may submit documents that are not accepted. This inevitably pushes the processing time of your withdrawals out even further than the stated 1 to 3 working days.

Q: Why is my withdrawal still pending?

A: ID documents must be submitted securely via the website and must be clear, readable and in JPG, PNG, or PDF format. If you haven't successfully submitted any of the following, this could be why your funds are still pending.

  • Photo ID - driving license or passport
  • Proof of address - utility bill dated within the last 3 months. This could be a gas/electric/water bill but you don’t need to share any sensitive documents like a bank statement.
  • Proof of payment method - e.g. a photo of your registered card(s) showing the name and last 4 digits.

Q: How long does verifying documents take?

A: Please allow up to 48 hours for the Money Reels team to review any documents uploaded on the website. They kindly request you only email them once this time has passed.


The Money Reels lobby is made up of various categories to help narrow down what is a substantial list of games. There are video slots, jackpot games, table games, live casino and live casino gameshows as well as scratchcards and bingo rooms.


When entering the bingo rooms for the first time, player’s must select a username that is different to their Money Reels account name.

What DazzlingGems found was bright and vibrant bingo rooms with generous cash and big jackpots, especially for those who could dab and grab a full house within the stated number of ball calls.


Players may purchase bingo tickets in up to 3 rooms at a time. A thumbnail to the top of the screen will countdown the time until the next game in up to three rooms as well as displaying how many numbers are needed for a win. Great feature to have!

A few things DazzlingGems noted while playing bingo:

1) Every time the reviewer entered a bingo room, mini games would cover 50% of the screen until she removed them from view


2) There are no chat features

3) No free bingo rooms

4) Settings allow you to change dabber colour/shape as well as avatar. We’re not sure what the avatar is for as there is no chat option.


When switching from bingo to slots, Money Reels website crashed. This was due to an issue with our reviewer’s desktop computer (running on Fire Fox), and not the Money Reels website. A few minutes later, after relaunching the website on the same browser, DazzlingGems was able to continue playing.


Requesting a Withdrawal

On December 5th, a withdrawal of £78.24p was requested. Just 24-hours later, the withdrawal was processed and the funds were back in our reviewer’s bank account, minus the £2.50p fee.


How Does Money Reels Stack Up?

Our tester couldn’t find fault with Money Reels. The range of games and promotions were superb. Not all bingo rooms were open, but this is to be expected with rooms purely dedicated to daily, weekly and monthly jackpot prizes. Despite no “instant help teams”, a reply came within just 2 hours via email. Quick resolution to what our reviewer thought may have been a complicated issue (rejected photo ID).

This information concludes this extensive test as part of the project From the Players, For the Players. If you are a member of Money Reels or consider making a deposit, we hope this report provided some useful information.

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