Slot Shack Imposes Safer Gambling Check During KYC Verification

Slot Shack Imposes Safer Gambling Check During KYC Verification

Slot Shack, one arm of the Jumpman Gaming tree, boasts a massive portfolio of online casino games that include live dealer games, bingo and much more! Promotions range from bonus spins to free games on completion of missions to monthly prizes draws. Our reviewer tried her luck as part of our From the Players For the Players experiment.



Read on to find out exactly what happened when our tester registered at Slot Shack, played some casino games and made a withdrawal.

  • Tester of the day: festivefun87
  • Registration date: Friday 17th November
  • Deposit date, amount and payment method: 17th November, £150 via VisaDebit
  • KYC or other identification methods: Driver’s license and required docs submitted 17th November
  • Withdrawal request date: £207.28p requested on Sunday 19th November via Visa Debit
  • Withdrawal received date: Withdrawal of £207.28p (minus £2.50p fee = £204.78p) received on Sunday 19th


Shortly before 5pm on Friday 17th November, our reviewer, festivefun87, signed up to Slot Shack as a first-time user. Being a new player she was presented with the Welcome Offer of a chance of up to 500 bonus spins, however, she declined this to keep things as simple as possible. No wagering.


Initial Deposit

Wishing to deposit £150 into her account, festivefun87 made her way to the cashier where she noted no option to select a value of her own choosing. This resulted in two deposits of £100 and £50. After quick verification on her mobile banking app, the funds were available to play with.


As soon as her balance refreshed a message relating to player verification appeared on the screen.


All Slot Shack members are required to upload their Photo ID via the secure link within their account. To complete this step, you must scan the QR code and continue on your mobile. Verification requires an upload of a government-issued ID such as passport or driver’s license as well as a selfie.


Festivefun87 uploaded her driver’s license and then her selfie. Sadly, her upload was rejected automatically as she had recently undergone chemotherapy, which resulted in her losing her hair, so her selfie looked nothing like her driver’s license photo! So it was off to customer support for our reviewer!



In the meantime, festivefun87 added further documents to her account to verify she was who she said she was – a recently utility bill and a photo of her bank card that was used to fund her account, making sure the middle 8 digits and 3 digit security code were covered.

KYC Continues

On Saturday 18th November, Courtney from customer services replied to our reviewer in regard to her ID being rejected. However, the email had come from the safer gambling team and not customer support, and after reading the reply, festivefun87 realised her account had been locked! All because her photo didn’t match her driving license.


After answering the safer gambling questions, our reviewers account was unlocked on November 19th.



Slot Shack is a 24/7 entertainment parlour with slots, jackpot games, scratchcards, live casino game shows and table games plus bingo rooms. Our reviewers first port of call was the bingo rooms. There were 8 in total, 5 of which were open offering games ranging from 90-ball to speed bingo with tickets priced from 1p. Many of the rooms had a progressive jackpot, awarded to those who manage to call a full house within the low ball count stated. A hattrick of bingo rooms were closed, one of which was scheduled to open at 6pm that evening, a jackpot room open once a week on a Friday and another jackpot room (with bigger prizes), open once a week on a Saturday.


Our reviewer managed to win a couple of prizes in the bingo rooms. The layout was simple to navigate and uncluttered however, there were no chat features in any of the rooms and only 10 Pragmatic Play slot titles to enjoy as mini games. Strangely enough, all new players are required to choose a “chat name” before being able to play bingo games, and this must be different to their Slot Shack username.


Being a Christmas lover, our reviewer launched the new Fishin’ Christmas Pots of Gold release and landed the bonus spins. As a result, she won £111.50p from a £1 stake!


Festivefun87 had a look at the promotions and noticed there was a prize draw to win an Apple MacBook Pro worth almost £3K. The entry requirements were 1 raffle ticket for every £10 wagered on Queen of the Pyramids: Mega Cash Collect. Festivefun87 wagered £20 for 2 entries into that monthly draw.


Requesting a Withdrawal

After setting herself a responsible gambling play limit of an hour (note the safer gambling tools at our disposal!), festivefun87 headed to the cashier to withdraw her funds. Unfortunately due to her failed player verification selfie, she was unable to request a withdrawal.


Fast forward to Sunday 19th November, after her ID was verified and account unlocked, our reviewer was able to request a Visa Debit withdrawal for £207.28p. Less than 3 hours later and the withdrawal was processed and back in her bank account, minus the £2.50p fee that is (£204.78p).


How Does Slot Shack Stack Up?

The player verification process is a simple one and would have been instant if it weren’t for the discrepancy with our reviewer’s appearance. Customer support were initially extremely responsive and once they learned of festivefun87’s diagnosis, they were keen to ensure she was of sound mind before continuing to gamble. Positives include no wagering as bonuses were declined and lightning fast withdrawals.

This information concludes this extensive test as part of the project From the Players, For the Players. If you are a member of Slot Shack or consider making a deposit, we hope this report provided some useful information.

From the Players for the Players Back to articles